Shipping policy

Thank you for choosing Protoolsy! This Shipping Policy outlines our shipping process to ensure a seamless delivery experience for your woodworking and metalworking tools.

Shipping Destinations

We ship exclusively to customers in the United States. Orders cannot be delivered to international destinations, PO boxes, APO/FPO addresses, or U.S. territories.

Shipping Method and Delivery Time

  • Estimated Delivery Time: 8–14 days from the date of shipment.
  • Processing Time: Orders are typically processed and prepared for shipping within 1–2 business days after payment confirmation.

Delivery times may vary due to factors like holidays or carrier delays. We appreciate your understanding.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Rates are displayed before you complete your purchase. No additional taxes or duties apply to your order, as our products are exempt from such fees in the USA.

Order Tracking

All orders include tracking information. Once your order ships, you’ll receive an email with a tracking number and instructions to monitor your package’s progress. Please allow 1–2 days for tracking details to update after shipment.

Lost or Damaged Shipments

If your order is lost or arrives damaged, we’ll work with you to resolve the issue promptly per our supplier’s policies. Please contact us at info.protoolsy@gmail.com within 7 days of delivery (or expected delivery) to report any issues. Include your order number and photos of any damage for faster resolution.

Returns and Refunds

For details on returning items, please see our Return and Refund Policy. Due to our shipping model, returns may involve unique considerations. We aim to provide fair solutions, such as partial refunds, to address your needs efficiently. Please contact us before attempting to return any item.

Contact Us

Questions about your shipment? We’re here to help! Email us at info.protoolsy@gmail.com, and we’ll respond within 24 hours. Please include your order number for the quickest assistance.